- Monitor AR Retail for overdue accounts receivable.
- Monthly review with financial controller for bad debt provision and write-offs.
- Review credit limits/Holds based on collection history; manage overdue with third party collection company Suggest for customer PA holdbacks.
- Respond to customers’ and account managers’ inquiries and requests via email and/or phone.
- Contact customers for expired/declined credit cards.
- Update EFT database (ongoing).
- Send reminder letters for overdue payments.
- Post daily CC transactions in Oracle.
- Download and mail out invoices (Canada Post).
- Prepare cheque deposits and update the past due cheque report.
- University degree
- Minimum 1 year of customer service experience
- Reside in GTA
- Excellent MS Office skills